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Head of IT Support department

IT Camp client is the largest Latvian food manufacturing company. They have been on the market since 1996 and cooperate with leading wholesalers, retailers and suppliers in the Baltics and the world.

The company is looking for a Head of IT Support department to join the team.

Team: IT team consists of 10+ professionals (support team is 4 people)
Office: Granita street 9A, Riga, Latvia.

Responsibilities:

  • Organization of operational work of IT support department
  • Planning, coordinating, managing the work of the team
  • Ensure registration and coordination of user requests, analyze and resolve incidents and problems
  • Provide technical support to users on-site or remotely
  • Provide workplaces with IT communications and necessary equipment, instruct and train users
  • Develop procedures and instructions for IT team work.
  • Ensure continuity of work of IT equipment, monitor system operation and ensure system stability

Requirements:

  • Technical knowledge of IT equipment, networks, video surveillance, telephony and other IT equipment, experience in IT security processes
  • Knowledge of methods and practical experience in organizing and managing IT support
  • Practical experience in administration and service of IT users, systems and equipment, working with remote programs, preparing documentation and instructions
  • Ability to prioritize and plan own and team work
  • Ability to work under tight deadlines and switch between tasks
  • Good knowledge of Latvian, Russian and English
  • Practical experience working in a manufacturing company will be considered as an advantage
  • Knowledge of ITIL and other IT process methodologies will be an advantage

What company is offering:

  • Salary up to 3500 EUR gross depending on experience and skills
  • Working hours from 8:00 to 17:00, but flexible working hours possible
  • Free parking
  • Professional growth opportunities and paid training courses
  • Friendly and collaborative environment and support in various life situations
  • Discounts for company products

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