Careers you need

LevelPath (www.levelpath.com) - IT Camp partner - a modern AI-powered procurement platform helping global enterprises simplify and optimize procurement processes. Founded in 2022, the company enables organizations to gain better visibility, control, and efficiency across the entire procurement lifecycle. The platform covers everything from intake and sourcing to contracting and payments, providing a unified view of spend for procurement, finance, legal, and IT teams. Its built-in AI delivers relevant insights, automates routine tasks, and helps identify cost-saving opportunities. Trusted by global brands, Levelpath combines advanced technology with deep procurement expertise to drive measurable business value.

Were looking for a Customer Engagement Specialist to help us elevate our customer experience to the next level. If you love to tackle problems and build solutions. When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly! Then, you figure out how to apply what you’ve learned to the issue at hand and propel it forward. Facing big challenges head on inspires you. You chart the process and you own the outcome. You love helping people. You enjoy sharing knowledge and get energized by smart people navigating complicated problems together. Reaching milestones motivates you. You believe quick iteration and immediate customer feedback are keys to developing disruptive software. You’re an early riser. And, you're ready for your next adventure.

Team: international startup team with solid experience and wealth of knowledge.
Responsibilities:

• Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs.
• Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues
• Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction
• Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base
• Build best practice guides and playbooks to ensure our customers and their users are set up for success
• Act as a trusted advisor & support customer health by understanding their users’ friction points when using Levelpath
• You will have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce)

Requirements:

• Empathy, patience, and a sense of urgency when supporting customers
• 4+ years of experience in a customer-facing/customer-management role
• B2B SaaS experience in a fast-paced environment
• Demonstrated experience problem-solving with attention to detail
• Stellar organizational skills and experience improving processes
• Strong written and verbal communication skills
• Adaptability and ability to flourish in a fast-paced environment
• Comfort in managing multiple workstreams
• Ability to communicate with stakeholders across product and engineering
• Effective collaboration and self-starter mindset
• Availability for some travel - when the time comes to visit your customers!

Benefits

• Health insurance
• Modern office in a vibrant area
• Parking next to the office
• Competitive compensation and equity package
• Commuter benefits (paid public transport or office parking)
• In-office snacks and team lunches twice a week
• Team-driven happy hours and celebrations
• We will contact you if you are invited for an interview. We will send the answer to those candidates who will be invited for an interview. If you have not received an invitation to a job interview within 2 weeks after the vacancy deadline, it is considered that you have received a refusal.