IT Camp partner specializes in providing secure and efficient payment processing services with a focus on Asia. Over the past 6 years, they have maintained stability and growth with a dedicated team of professionals. They focus on solving problems rather than pointing out mistakes, ensuring a positive and collaborative work environment.
Due to the growth of the company, we are searching for an Account Manager.
Responsibilities:
Act as the primary point of contact for both clients and merchants, maintaining strong relationships and ensuring smooth communication
Address client inquiries and resolve issues promptly to maintain high levels of client satisfaction
Oversee client interactions post-sales, manage contracts, create and manage chats, and handle the entire integration process
Proactively monitor client statuses and activities, monitor conversion rates, and turnovers
Maintain accurate records and ensure compliance with company policies
Identify opportunities for upselling and cross-selling to existing clients, notify merchants of updates and prepare pricing proposals
Take initiative in operational tasks, analyse market trends, and prepare recommendations to formulate winning proposals
Collaborate with internal teams to ensure efficient service delivery
Requirements:
2+ years experience in the payment industry
Experience in client/partner management and operational support
Customer service orientation and high level of communication skills
Detail-oriented, responsible, and capable of handling operational tasks
Strong analytical and problem-solving skills, and desire to continuously develop in Fintech
Proficient in English and Russian languages (written and verbal)
Company offers:
Salary from 1800 to 4300 EUR gross (depending on experience)
Additional motivation program based on your results
Opportunity to work remotely (in future 2-3 days from office)
Flat hierarchy and no micromanagement
Opportunity to dive deeper into Fintech sphere and learn from professionals
A supportive and collaborative work environment
Paid mobile phone
We will contact you if you are invited for an interview. We will send the answer to those candidates who will be invited for an interview. If you have not received an invitation to a job interview within 2 weeks after the vacancy deadline, it is considered that you have received a refusal.
